FAQs

Pack some plastic power by managing your funds in one simple, basic spot—a prepaid card. Whether shopping in-person or online, a prepaid reloadable or gift card can be your ideal solution.

Order a Card

Your Visa® Reloadable Prepaid Card will be personalized with your name and expiration date and mailed to you in about seven days. If you need a card sooner, we suggest you consider our non-personalized Visa® Gift Card.

You can check your balance or reload your card here. To access this information without an internet connection, call the number on the back of your card.

Purchase transactions are unlimited, up to the balance remaining on your card. For your protection, we do place limits on the number and dollar amount of reloads, ATM withdrawals and cash advances performed on a daily basis. Please refer to our Terms and Conditions for full details.

Immediately report any problems or a lost or stolen card by calling our 24-hour phone line at 866-760-3156. A replacement card can be issued and any available balance transferred to a new card, less applicable fees that will be deducted from the card's available balance.

Replacement cards are generally received in seven (7) to 10 business days. Emergency card replacement can also be requested with guaranteed delivery within the next business day. See the Terms and Conditions for fees that apply to lost or stolen cards and emergency card replacement. As long as the lost or stolen card is reported immediately, you will not be responsible for any unauthorized merchant charges.