FAQ New Features. Better Features. We're giving your Sioux Falls Fed online platform an upgrade. To assist you with the changes, check out our Frequently Asked Questions.


You may have noticed that you are now required to create a Username/ID as well as a Password.  So, what’s the difference? 

Username/IDs are very much like your name, they identify who you are to computers and websites. 

Passwords are a secret code which prove that you are who your username identifies.

When creating your new Username/ID, please keep in mind that it is not case sensitive but must start with an alpha character. 

Passwords ARE case sensitive and special characters can be used. 

What are the minimum password requirements?

  • minimum length: 6 characters
  • maximum length: 20 characters
  • expire every 180 days
  • cannot reuse last 4 passwords
  • minimum of 1 alphabetic characters and 1 numeric character
  • these special characters are acceptable: !”#$%&()+,-/;<=>?[\]^_`{|}*”

Need to chip in for a gift?  Pay half a lunch tab?  Now you can transfer funds Member to Member. 

To transfer funds, login into your home banking platform.  Once logged in, you will notice a Online Banking tab at the top-left hand side of your screen.  Under that tab will be a sub-menu, Transfers.  Click on the Transfers button and then Transfer to Any Member (within Sioux Falls FCU).  Follow the prompts:

  • Enter the account the funds will be transferred from
  • The account number the funds will be transferred to
  • The first three letters for the last name of the account holder
  • Choose destination - share (savings) or loan
  • Enter the suffix of the account
  • Not sure of the suffix?  Confirm with the member you are transferring the funds to
  • Enter dollar amount
  • Submit and confirm

Looking to check your Better Rewards points balance?  Follow these steps:

  • Login to Home Banking
  • Click the My Profile tab
  • Find the submenu tab called Rewards and click

You may have a Pop-Up Blocker function turned on within your browser.  As each browser is different (Internet Explorer, Chrome, Edge, etc.), you can google “Disable Pop-Up Blocker” and you can follow the steps for the browser that is applicable to you. 


Chrome (Windows)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three horizontal bars in the upper right corner)
  2. Select Settings.
  3. Click the Show advanced settings… at the bottom.
  4. Under Privacy, click the Content Settings button.
  5. To disable the pop-up blocker check the Allow all sites to show pop-ups box.
  6. To enable pop-ups on specific sites, check Do not allow any site to show pop-ups (recommended) and click Exceptions and enter the URL(s).

Firefox (Windows)

  1. Click the Firefox menu in the left hand corner of the window.
  2. Select Options.
  3. Click Content.
  4. To disable the pop-up blocker, uncheck the Block pop-up windows box.
  5. To allow specific pop-ups, click Exceptions and enter the URL(s).
  6. Close the window.
  7. Click OK.

Internet Explorer (Windows IE 9 and later)

  1. Click the GEAR icon and select Internet Options.
  2. Select the Privacy tab.
  3. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker.
  4. Click the Settings button to disable pop-up blockers for specific sites.
  5. Click OK.

Microsoft Edge

  1. Open Microsoft Edge  from the taskbar.
  2. Select More  > Settings, and then scroll down and select View advanced settings. 
  3. Turn Block pop-ups to On.

Chrome (Apple)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three horizontal bars in the upper right corner)
  2. Select Settings.
  3. Click the Show advanced settings… at the bottom.
  4. Under Privacy, click the Content Settings button.
  5. To disable the pop-up blocker check the Allow all sites to show pop-ups box.
  6. To enable pop-ups on specific sites, check Do not allow any site to show pop-ups (recommended) and click Exceptions and enter the URL(s).

Firefox (Apple)

  1. Select Preferences from the Firefox menu.
  2. Choose the Content button.
  3. Uncheck the Block pop-up windows box.

Safari (Apple)

  1. From the Safari menu, select Preferences
  2. Click Security at the top of the window
  3. Uncheck the Block pop-up windows box.
In order to make your online banking experience as secure as possible we are introducing a new security feature – Multifactor Authentication or MFA. Most of the time your online banking experience will be the same as it was before, only now you will have
an extra layer of security working behind-the-scenes to protect your account. The security may – very infrequently – prompt you to verify your identity before continuing.  This means you can now bank online with a renewed sense of confidence.
As our member, we know how you typically behave: what types of transactions you conduct, when and from where. If we detect any activity that does not seem like your typical behavior, we will prompt you to further verify your identity so that we can ensure it
is you and not a fraudster attempting to comprise your account. This will only happen on rare occasions. Normally you will not be asked for any additional information. For example, if someone tries to sign in with your username and password from a computer
we don’t recognize, we may decide to verify that it is really you trying to access your account.
You will be prompted at some point while banking online to enter additional information. This may include choosing several security questions that only you will be able to answer.

The first time you log in after the activation of MFA, you will click on a link to create your username. You can also enter your account number and password to launch the username enrollment screen.  You must select a username that is unique. If you select a username that has been assigned to another member, a message will display indicating that the username is already in use.

Yes. You will be required to register one unique username for each account.

The first time you login to the enhanced online banking platform, the system will prompt you to create three challenge questions.

You will be allowed three attempts to answer the challenge questions. If you answer the questions incorrectly three times, your account will be blocked. Once the account is blocked, you must call the credit union to reset the account.

You will only be prompted to enter additional information when a particular activity or transaction appears to be unusual or uncharacteristic of your typical behavior. You will also be prompted to enter your information when you are first prompted to set up your security information.

If any unusual or uncharacteristic behavior is detected you will be asked to answer several of the security questions you chose.

Uncharacteristic or unusual behavior is anything that appears out-of-the-ordinary compared to how you normally would bank online and where you normally bank online.  If the action being requested does not appear to be something you would normally do, we will ask you for more information to make sure it is really you and not an unauthorized user.

If your user name and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction.

It is always a good idea to regularly monitor your account for any unusual activity (like a payment or withdrawal you didn’t make). This security service helps prevent those incidences from ever occurring, so when you check your account everything is exactly how it should be.

When MFA is activated, you will be required to sign in using a unique username that you create instead of an account number.