FAQ

New Features. Better Features. We're giving your Sioux Falls Fed online platform an upgrade. To assist you with the changes, check out our Frequently Asked Questions.

See New Features

Chrome (Windows)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three horizontal bars in the upper right corner)
  2. Select Settings.
  3. Click the Show advanced settings... at the bottom.
  4. Under Privacy, click the Content Settings button.
  5. To disable the pop-up blocker check the Allow all sites to show pop-ups box.
  6. To enable pop-ups on specific sites, check Do not allow any site to show pop-ups (recommended) and click Exceptions and enter the URL(s).

Firefox (Windows)

  1. Click the Firefox menu in the left hand corner of the window.
  2. Select Options.
  3. Click Content.
  4. To disable the pop-up blocker, uncheck the Block pop-up windows box.
  5. To allow specific pop-ups, click Exceptions and enter the URL(s).
  6. Close the window.
  7. Click OK.

Internet Explorer (Windows IE 9 and later)

  1. Click the GEAR icon and select Internet Options.
  2. Select the Privacy tab.
  3. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker.
  4. Click the Settings button to disable pop-up blockers for specific sites.
  5. Click OK.

Microsoft Edge

  1. Open Microsoft Edge  from the taskbar.
  2. Select More  > Settings, and then scroll down and select View advanced settings. 
  3. Turn Block pop-ups to On.

Chrome (Apple)

By default, Chrome will notify you when a pop-up is blocks and give you an option to see it. To turn off pop-up blocker, follow these instructions:

  1. Click the Customize and control Google Chrome menu (the three horizontal bars in the upper right corner)
  2. Select Settings.
  3. Click the Show advanced settings... at the bottom.
  4. Under Privacy, click the Content Settings button.
  5. To disable the pop-up blocker check the Allow all sites to show pop-ups box.
  6. To enable pop-ups on specific sites, check Do not allow any site to show pop-ups (recommended) and click Exceptions and enter the URL(s).

Firefox (Apple)

  1. Select Preferences from the Firefox menu.
  2. Choose the Content button.
  3. Uncheck the Block pop-up windows box.

Safari (Apple)

  1. From the Safari menu, select Preferences
  2. Click Security at the top of the window
  3. Uncheck the Block pop-up windows box.

In order to make your online banking experience as secure as possible we added additional features to the current Multifactor Authentication or MFA. Most of the time your online banking experience will be the same as it was before, only now you will have an extra layer of security working behind-the-scenes to protect your account. The security may – very infrequently – prompt you to verify your identity before continuing.  This means you can now bank online with a renewed sense of confidence.

As our member, we know how you typically behave: what types of transactions you conduct, when and from where. If we detect any activity that does not seem like your typical behavior, we will prompt you to further verify your identity so that we can ensure it is you and not a fraudster attempting to comprise your account. This will only happen on rare occasions. Normally you will not be asked for any additional information. For example, if someone tries to sign in with your username and password from a computer we don’t recognize, we may decide to verify that it is really you trying to access your account.

You will be prompted at your first online banking login to enter additional information.  This may include choosing several security questions that only you will be able to answer.

The first time you log in after the activation of MFA, you will click on a link to create your username. You can also enter your account number and password to launch the username enrollment screen.  You must select a username that is unique. If you select a username that has been assigned to another member, a message will display indicating that the username is already in use.

Yes. You will be required to register one unique username for each account.

The first time you login to the enhanced online banking platform, the system will prompt you to create three challenge questions.

You will be allowed three attempts to answer the challenge questions. If you answer the questions incorrectly three times, your account will be blocked. Once the account is blocked, you must call the credit union to reset the account.

You will only be prompted to enter additional information when a particular activity or transaction appears to be unusual or uncharacteristic of your typical behavior. You will also be prompted to enter your information when you are first prompted to set up your security information.

If any unusual or uncharacteristic behavior is detected you will be asked to answer several of the security questions you chose.

Uncharacteristic or unusual behavior is anything that appears out-of-the-ordinary compared to how you normally would bank online and where you normally bank online.  If the action being requested does not appear to be something you would normally do, we will ask you for more information to make sure it is really you and not an unauthorized user.

If your user name and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction.

It is always a good idea to regularly monitor your account for any unusual activity (like a payment or withdrawal you didn’t make). This security service helps prevent those incidences from ever occurring, so when you check your account everything is exactly how it should be.

When MFA is activated, you will be required to sign in using a unique username that you create instead of an account number.