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Compatibility and Security

Having trouble signing into e*Branch?

Below is a list of supported web browsers tested by Sioux Falls Federal Credit Union. Unless specifically stated, we recommend the use of the most current version of your web browser choice from the below list. While other web browsers not listed below may work, they have not been tested by Sioux Falls Federal Credit Union and we do not make any claim towards their functionality.

  •  Internet Explorer (Version 9 and newer)
  •  Mozilla Firefox - Click here for the install site
  •  Google Chrome - Click here for the install site.
  •  Safari - Click here for the install site

We have provided the links to the Non-Internet Explorer vendors if you wish to install one of them above. Please make sure you read all acknowledgements for such vendors when performing the install as you are agreeing to install their software which holds no affiliation with Sioux Falls Federal Credit Union.

If you are having issues with signing into e*Branch, please call us at 605-334-2471 and be ready with the following information about your computer:

Operating System, such as Windows Vista/7/8, Mac/Apple, or Linux.
Browser Name and Version, such as Internet Explorer 10 or Mozilla Firefox 27.0.1.

Need to clear the temporary internet files or DNS cache from your computer?

Below are some instructions on how to clear the temporary internet files or DNS cache from your computer if you are recommended to do so.

Clearing your Temporary Internet Files for Internet Explorer:

  • Go to "Internet Options"
  • Click on the delete button in the "Browsing History" section
  • Make sure "Temporary Internet Files" is checked and click OK

Clearing your DNS cache on Windows 8:

  • Press Win+X to open the WinX Menu
  • Right-click on "Command Prompt" and select "Run as Administrator." If the window just opens when you right click, try proceeding on.
  • Type the following command without the double quotes and press Enter: "ipconfig /flushdns"
  • If successful, you will receive a message that says "Windows IP configuration successfully flushed the DNS Resolver Cache."

Clearing your DNS cache on Windows 7 or Vista:

  • Click the Start button.
  • Enter "cmd" in the Start menu search field without the double quotes.
  • Right-click on "Command Prompt" and select "Run as Administrator." This option may not be available in some Vista versions.
  • Type the following command without the double quotes and press Enter: "ipconfig /flushdns"
  • If successful, you will receive a message that says "Windows IP configuration successfully flushed the DNS Resolver Cache."

Have you heard about the POODLE exploit?

An old but widely used method of security employed on many HTTPS websites has been deemed to be unsecure due to a recently identified vulnerability.

Please be assured that Sioux Falls Federal Credit Union is are aware of this and our home/mobile banking sites have been updated to not allow the use this security method going forward.

We recommended that you disable the use of SSL 3.0 on your web browsers in case other secure sites you use have not taken this preventative measure.  In Internet Explorer, you can disable this by going to Internet Settings, Click the Advanced Tab, and then uncheck “Use SSL 3.0” under the Security section.  Please check with your browser vendor of choice on how to disable this.

More information about this vulnerability can be viewed at: